Shipping policy

SHIPPING

Free Shipping is available Australia-wide on any order over $200
*Excluding oversized bulky items

All orders placed for in-stock products will arrive within 5-10 business days once dispatched. If you have not received your order after 12 business days, please get in contact with us and we'll assist you promptly.

For in-stock, non pre-order items we offer same day dispatch for orders placed before 1PM AEST between Monday and Friday, once confirmation of payment is successful and is not flagged for any risk of fraudulence by our merchant. Please note, same day dispatch does NOT mean same day delivery. Orders placed after 11AM on Friday, and orders placed on Saturday, Sunday or public holidays will be processed on the first or second available business day.

If we do not have all of your selected products in stock or if there is an issue with billing/shipping information or require verification, we will attempt to contact you via phone or email. However, we advise you to carefully check the contact and shipping details you enter as your order will be placed on hold and shipping will be delayed until we are able to get in contact with you. Alternatively, after such time, we will refund the out of stock item and dispatch the remaining order.

If you order during sale days or shortly after a sale, we will endeavour to get as many orders shipped out on the same day. However, due to the sheer volume of orders received, this is not guaranteed.

LOST IN TRANSIT

We cover all lost in transit items with a full replacement of the exact order. To qualify for this, you need confirmation from the delivering courier (e.g Australia Post) stating that the items are in fact lost and not delayed. Our support staff will work alongside yourself and our delivery partner to ensure you are looked after and you are NOT at a loss, when possible.